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Forthcoming Events

Mar
21
Wed
6:00 pm FAC Annual Networking Dinner 2018 @ Farnborough College of Technology
FAC Annual Networking Dinner 2018 @ Farnborough College of Technology
Mar 21 @ 6:00 pm – 10:00 pm
FAC Annual Networking Dinner 2018 @ Farnborough College of Technology
FAC is pleased to announce their Annual Networking Dinner which will be taking place in the newly refurbished Farnborough College of Technology. This year it takes place on 21st March 2018.   There will be[...]
Mar
22
Thu
9:00 am Doing Business in the USA – acce... @ Concorde Room
Doing Business in the USA – acce... @ Concorde Room
Mar 22 @ 9:00 am – 2:00 pm
Doing Business in the USA – accelerated growth for innovative UK companies @ Concorde Room | England | United Kingdom
The US Defence budget runs at around half a trillion dollars annually, and the US remains the worlds largest civil aerospace market. US prime contractors actively seek supply chains in the UK and innovative UK[...]
Apr
18
Wed
9:00 am Sales Training for Engineering B... @ Montgomery Room,
Sales Training for Engineering B... @ Montgomery Room,
Apr 18 @ 9:00 am – 4:00 pm
Aim Sales skills  are the single  most  undervalued and misunderstood  skills in business. Engineering businesses can dramatically improve their turnover  by implementing  effective sales techniques and a driven sales plan. This course will increase the[...]

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Customer Relationship Management for Aerospace & Engineering Businesses

WHEN:
24th May 2017 @ 9:30 am – 4:00 pm
WHERE:
Montgomery Room, Rushmoor Borough Council Offices
Farnborough
UK
 
COST:
FAC Members: £135 + vat: Non Members: £185 + Vat
CONTACT:
FAC Events Team
01252 375 600
CATEGORIES:

Aim:  Learn how to increase your sales and referral rate by using your customers as part of your virtual sales force. We will show you how to increase customer loyalty, reduce time to market for new products and  services,  highlight  opportunities  for  improvement  and  increase your  turnover.

Customer databases are a key asset for the business and we will show you how to maximise the return from this asset.

Course Objectives:

  • CRM Business Philosophies
  • Service Level Agreements
  • Customer Communications
  • Use of Information
  • Customer Evaluation
  • Touch Points
  • Customer Segmentation

Course Benefits:

  • Increase your sales
  • Increase your referral rate
  • Increase your customer loyalty
  • Reduce the time to market for new products and services
  • Highlight opportunities for improvement
  • Increase your turnover

If you wish to find out more or to book please click HERE – thank you.

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