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24th May 2017

Customer Relationship Management for Aerospace & Engineering Businesses

24th May 2017 @ 9:30 am – 4:00 pm
Montgomery Room, Rushmoor Borough Council Offices
FAC Members: £135 + vat: Non Members: £185 + Vat
FAC Events Team
01252 375 600

Aim:  Learn how to increase your sales and referral rate by using your customers as part of your virtual sales force. We will show you how to increase customer loyalty, reduce time to market for new products and  services,  highlight  opportunities  for  improvement  and  increase your  turnover.

Customer databases are a key asset for the business and we will show you how to maximise the return from this asset.

Course Objectives:

  • CRM Business Philosophies
  • Service Level Agreements
  • Customer Communications
  • Use of Information
  • Customer Evaluation
  • Touch Points
  • Customer Segmentation

Course Benefits:

  • Increase your sales
  • Increase your referral rate
  • Increase your customer loyalty
  • Reduce the time to market for new products and services
  • Highlight opportunities for improvement
  • Increase your turnover

If you wish to find out more or to book please click HERE – thank you.

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